Job Description

Collector Position

The NeuroMedical Center is seeking a detail-oriented and dedicated Collector to join our team. This role is responsible for a variety of billing, collections, and patient account management tasks to ensure accurate and timely reimbursement from insurance companies and patients. The ideal candidate will have strong communication skills, excellent organizational abilities, and a commitment to maintaining patient confidentiality in compliance with HIPAA regulations.

Key Responsibilities:

• Process and review all Explanation of Benefits (EOBs).
• Respond to incoming calls and correspondence from insurance companies.
• Address patient inquiries related to account balances and billing questions.
• Follow up on submitted claims and file claims that have not yet been submitted.
• Work assigned collection reports to ensure timely resolution of outstanding accounts.
• Review and manage the Delinquent Claims Report on a monthly basis.
• Prepare daily batches and maintain accurate documentation for all batch entries.
• Analyze and work Accounts Receivable (A/R) reports as directed by management.
• Process refund requests accurately and in a timely manner.
• Review and work the delinquent account list at least two days before a patient's scheduled appointment.
• Manage the Installment Agreement Report on a monthly basis.
• Strictly adhere to The NeuroMedical Center's Patient Confidentiality Policy.
• Maintain secure access to protected health information (PHI) through assigned computer passwords and medical record systems, ensuring compliance with HIPAA privacy regulations.

Requirements:

• High school diploma or equivalent required; associate degree in business, healthcare administration, or a related field preferred.
• 1–2 years of experience in medical billing, collections, or patient account services preferred.
• Strong knowledge of insurance claims processing and EOBs.
• Excellent interpersonal and communication skills for both patient and insurance company interactions.
• Proficiency in using healthcare billing systems and Microsoft Office applications.
• Ability to maintain strict confidentiality and handle sensitive information appropriately.
• Strong organizational skills and attention to detail.

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