Job Description

Description

A busy multi-specialty medical billing company is seeking a motivated and detail-oriented Medical Collector to join our team. The Medical Collector will be responsible for following up on outstanding insurance and patient accounts, resolving unpaid and denied claims, and helping maintain a healthy accounts receivable balance.

The ideal candidate has experience with medical collections, understands insurance claims and EOBs, and is comfortable communicating professionally with insurance companies and patients.

Requirements

• Follow up on outstanding medical claims and accounts receivable.
• Contact insurance companies regarding unpaid, denied, or underpaid claims.
• Review EOBs and payment information to identify discrepancies and determine appropriate follow-up.
• Research and resolve claim denials, billing issues, and payment delays.
• Contact patients regarding outstanding balances when necessary.
• Verify insurance information and identify responsible payers.
• Maintain accurate and timely notes on all collection activities.
• Monitor aging reports and prioritize accounts based on balance and age.
• Communicate with insurance companies, patients, clients, and internal billing staff to resolve account issues.
• Maintain patient confidentiality and comply with HIPAA regulations.

Qualifications

• High school diploma or equivalent.
• Minimum 3 years of medical collection experience.
• Experience with EPIC, eClinical Works, Athena Health, and Tebra practice management and EHR billing software preferred .
• Experience with Medicare, Illinois Medicaid, and commercial insurances.
• Knowledge of insurance claims, EOBs, denials, and payment processes.
• Knowledge of CPT, ICD-10, and basic medical terminology is a plus.
• Strong verbal and written communication skills.
• Excellent attention to detail and organizational skills.
• Ability to manage multiple accounts and meet deadlines.
• Ability to maintain a professional, effective and courteous manner when communicating.
• Basic computer skills and experience with Microsoft Office.
• Ability to work independently and as part of a team.

Compensation & Benefits

• Competitive salary
• Medical, dental, and vision insurance available after 30 days of employment
• PTO begins accruing after 6 months of employment
• 401(k) eligibility after 1 year of employment

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