Job Description

Job Description

Job Description

POSITION TITLE: Guest Service Agent/Night Auditor

REPORTS TO: Rooms Division Manager

POSITION SUMMARY: Responsible for balancing the revenue and expense transactions which occurred during the day at the hotel and restaurant.

DUTIES AND RESPONSIBILITIES:

• Closes and balances all room accounts.
• Balances cash and credit card receipts.
• Balances direct bill accounts.
• Verifies and balances vouchers.
• Runs a trial balance report.
• Investigates and analyzes out-of-balance situations.
• Makes adjustments or corrections to accounts as needed.
• Completes various computer audit reports.
• Does multiple security checks throughout the evening.
• Completes late night check-ins.
• Collects Breakfast Cards
• Sets up morning beverage service in the lobby.
• Answers phones and makes hotel reservations after hours.
• Attends staff meetings.
• Summarizes the shifts events in a shift report to be e-mailed to Rooms Division Manager, General Manager, Front Office Manager, Maintenance, Housekeeping, the Front Desk and anyone else who would value the information in the report. This should include guest, maintenance or accounting occurrences or problems out of the ordinary.
• Assists in other areas of the department as needed.
• Understands that business demands sometimes make it necessary to have employees take on additional duties, schedule changes, and responsibilities as set forth by management at any time.

COMPETENCY: To perform the job successfully, an individual should demonstrate the following competencies:

• Problem Solving - Identifies and resolves problems in a timely manner.
• Customer Service - Responds promptly to customer needs. Responds to requests for service and assistance.
• Team Work - Contributes to building a positive team spirit.
• Diversity - Shows respect and sensitivity for cultural differences. Promotes a harassment-free environment.
• Organizational Support - Follows SeaVenture's policies and procedures.
• Adaptability - Able to deal with frequent change, delays or unexpected events.
• Attendance/Punctuality - Is consistently at work and on time.
• Dependability - Follows instructions, responds to management direction, completes tasks on time or notifies appropriate person with an alternate plan.
• Initiative - Asks for and offers help when needed.
• Planning/Organizing - Prioritizes and plans work activities. Uses time efficiently.
• Professionalism - Treats others with respect and consideration regardless of their status or position.
• Quality - Demonstrates accuracy and thoroughness. Applies feedback to improve performance. Monitors own work to ensure quality.
• Quantity - Meets productivity standards. Completes work in a timely manner.
• Safety and Security - Observes safety and security procedures. Reports potentially unsafe conditions. Uses equipment and materials properly.

PREREQUISITES:

• Education - High school diploma, GED or equivalent. Must be able to speak, read, write and understanding the primary language(s) used in the workplace. Must be able to speak and understand the primary language(s) used by guests who visit the workplace.
• Experience - Previous accounting experience desired, but willing to train.
• Skills -Ability to plan and implement programs and policies and to work and communicate well with management, associates, and subordinates.
• Physical - Requires grasping, writing, standing, sitting, climbing stairs, walking, repetitive motions, hearing, and visual acuity. May occasionally have to lift up to 40 pounds.

BENEFITS:

• Employee discount

• Differential Pay

SCHEDULE:

• Sunday and Monday Off
• 3 Day Shifts (Tuesday, Wednesday & Thursday 6:45am-3pm or 3pm-11pm)
• 2 Night Audit Shift (Friday & Saturday 11pm-6:45am)

• Weekend availability

• Day shifts

• Night shift
• Holidays

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